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Explore What Our Legal Terms Cover

These terms govern your account, your use of the lobby, and how your funds move through JazzCash, Easypaisa, or Raast — all of it applies where local law and eligible regions permit. Knowing these terms protects both your account and your transactions.

Account TermsPrivacy PracticesPayment ConditionsCookie UseEligibility Rules
sl888 Explore What Our Legal Terms Cover
REACH OUR TEAM

Contact Us About Policy Matters

If a term on this page raises a question, the fastest way to get a clear answer is via live chat from the account menu — you will be connected to an agent who can pull up your account, check transaction records, and confirm specific policy points against your case. For anything that needs a paper trail — a formal data request, an account dispute, or a closure — use email so there is a reference number attached to every response.

Team online

Live Chat

Start a chat from the account menu — we can clarify any term or policy point, verify your identity, or walk through a disputed transaction step by step.

Email Support

Write to our support address for formal queries about data, account closure, or a documented record of your request — replies carry a reference number.

Account Centre

Log in and go to Account Settings to update your contact details, review your payment history, or submit a data-access request directly from your wallet page.

DATA AND SECURITY

See How We Protect Your Account Data

Your account security runs on an OTP verification system — every login sends a one-time code to your registered mobile number, so unauthorised access is blocked before it reaches your wallet. Session data is encrypted end-to-end. We store only the minimum required to operate your account, and payment credentials for JazzCash, Easypaisa, and Raast are never held on our servers. You can request all data held on you, or ask for your account to be closed, through Account Settings.

Data Retention

We keep your registration details and transaction records for as long as your account is active and for a reasonable period after closure for audit purposes.

Payment Security

All JazzCash, Easypaisa, and Raast transactions move through encrypted channels. Your payment PIN and wallet credentials are never stored on our servers, keeping your money secure.

Cookie Control

Our cookies cover session handling and preference storage only. You can clear or block them through your browser settings — the lobby still loads without persistent cookies.

Account Access

Each login triggers an OTP check to your registered mobile number. If you believe your account has been accessed without your knowledge, contact support immediately.

Browse Common Legal Questions

These questions come up most often when accounts are being set up or when a transaction has triggered a policy question. We have answered them directly below, but if your situation is not covered here, open a chat through your account menu and we will work through it with you. Queries around JazzCash, Easypaisa, and Raast transactions are the most common — your account history is always accessible through the wallet page for quick cross-reference.

Access depends on local law and eligible regions. You must be of legal age in your region and verify that online gaming is permitted under the laws where you are located.

We collect your registration details, device data, and payment records only to run your account and process transactions. We do not sell or share your data with third parties for marketing.

After account closure, we retain your transaction records and identity details for a limited period. This is standard practice for audit and dispute resolution. You can request a data summary before closing.

Log in, go to Account Settings, and submit a transaction query under Payment History. For formal disputes, contact support via live chat or email with your transaction reference number.

Yes. Submit a data-access request through Account Settings or by emailing support directly. Include your registered mobile number so we can verify your identity before releasing any records.

We use session cookies for account login and preference cookies for lobby settings. You can block or delete cookies in your browser settings without losing access to the platform.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.